1. What the service provides
viktbehandling.se provides structured medical weight-loss treatment. We manage bookings, intake and follow-up. The medical assessment is carried out by Dr Masoud Sorkhabi, senior consultant physician. Any prescription is issued by the responsible doctor, who alone holds medical responsibility. The service does not replace emergency care. In an emergency, call 112. For healthcare advice, contact 1177.
2. Who can use the service?
- You must be 18 or older
- You must be registered as a resident in Sweden
- You must provide truthful information about your health
3. The weight-loss programme
3.1 Price and what is included
SEK 450 per month – first doctor's appointment by video included. Minimum 4 months (SEK 1,800 in total), then cancel whenever you like.
Prefer to meet the doctor in person in Gothenburg? The first visit then costs SEK 1,000 extra, once (first payment SEK 1,450; minimum total SEK 2,800).
Medication is not included in the programme price and is paid for separately at a pharmacy. If the doctor considers blood tests, a referral or other investigations necessary, these are at your own expense and are not included in the programme fee.
The monthly fee includes:
- Doctor's appointment by video. The first appointment with a licensed doctor is included. You identify yourself with Swedish BankID in the video call. In person in Gothenburg for a one-time SEK 1,000 surcharge.
- Medical assessment and treatment plan. The doctor assesses whether medication is appropriate and makes a plan together with you.
- Prescription renewal and follow-up. As the doctor judges appropriate – the doctor decides how often.
- Weight chart, dose schedule and reminders. Log your weight and follow the chart. See your dose schedule and add reminders for injection day to your calendar.
- Messages to the clinic. Write to the clinic in your patient pages.
Not included:
- Medication
- Blood tests and other laboratory tests
- DXA scan
- Dietitian
- Doctor contact beyond the follow-up
3.2 Minimum period
The programme runs for at least 4 months (minimum period). You therefore pay at least SEK 1,800 in total, or SEK 2,800 if the first appointment takes place in person. After 4 months the programme continues one month at a time until you end it.
3.3 Payment before the appointment and saved card
You pay the first month by card before the doctor's appointment. The card is saved and the monthly fee is then charged automatically once a month. The card is stored by our payment provider Stripe — we never store the card number ourselves. When you pay, you authorise the following months, and any final amount under 3.5, to be charged to the card.
The second month is charged only after your first doctor's appointment has taken place. The months are counted from the day of that appointment, and the fee is then charged on the same date each month. If that date does not exist in a month, for example the 31st, the fee is charged on the last day of the month. You receive a receipt by email for every charge and can change card under Payment in your patient pages.
3.4 Right of withdrawal
You have a 14-day right of withdrawal under our terms. The withdrawal period runs from the day you pay the first month and the agreement is concluded. You withdraw with the “Ångra avtalet” (withdraw from the agreement) button under Betalning (Payment) in your patient pages, which are in Swedish, by replying to the receipt, or by emailing email. You do not need to give a reason. We confirm receipt by email, and no further charges are made.
If the doctor's appointment has not taken place, you get the whole amount back within 14 days. If you withdraw after the appointment, you pay a reasonable share for what has already been provided, and the rest is refunded within 14 days. The minimum period and the rules in 3.5 and 3.6 do not apply when you withdraw within the withdrawal period.
3.5 Ending during the first 4 months
You can end the programme at any time under Payment in your patient pages or by email. If you cancel earlier, the remainder up to SEK 1,800 (SEK 2,800 with an in-person first visit) is charged to your saved card. You keep the programme until the end of the fourth month. If, for example, you have paid two months, SEK 900 is charged. You see the amount before anything is charged.
No final amount is charged if you withdraw within the withdrawal period (3.4), if the doctor says no for medical reasons (3.7) or if we cannot hold your first doctor's appointment (3.10).
3.6 Truthful answers
The doctor plans the appointment from your answers in the preliminary check, and before you pay you confirm that they are true and complete. If the doctor finds that you have given incorrect information – that your BMI measured at the clinic is clearly below the threshold, or that you answered no to an explicit question about something that was true – the first month is not refunded and the minimum period of 4 months applies. An ordinary difference between measurements does not count. Your right of withdrawal is not affected.
Only these two cases count as incorrect information:
- Weight and height. Your BMI has been measured at the clinic, or appears in a medical record from other care, within 30 days after the preliminary check. It is at least 2 BMI units below the threshold you said you were above (30, or 27 if you reported a weight-related condition). A weight shown in the video call does not count as measured.
- Information withheld. You answered no to one of the following questions although it was already true then, and this is clear from what you yourself say at the appointment or from a medical record:
- Medullary thyroid cancer in myself or a close relative, or MEN2 syndrome
- A previous allergic reaction to semaglutide, tirzepatide or another GLP-1 medicine
- Previous inflammation of the pancreas (pancreatitis)
- Type 1 diabetes
- Severe gastrointestinal disease, gastroparesis or previous bowel/stomach surgery
- Gallstones or recurring gallbladder problems
- Severe kidney or liver disease
- Diabetic retinopathy (an eye complication of diabetes)
An ordinary difference between measurements, a change in weight after you answered, or something you did not know does not count. Pregnancy and eating disorders never count as incorrect information. The doctor documents the grounds and you receive them in writing. You can object within 30 days, and we will then review the matter again.
3.7 If the doctor says no for medical reasons
If you have answered truthfully but the doctor judges for medical reasons that the treatment is not right for you, you pay only the first month (SEK 450, or SEK 1,450 with an in-person visit). Nothing more is charged and the programme ends. If a later month has already been charged, it is refunded.
3.8 Ending after 4 months
After 4 months you can cancel whenever you like, with no notice period. A month you have already paid for runs to its end, and nothing more is charged. You end the programme under Payment in your patient pages or by email, and you do not need to give a reason. If you end it no later than the day before the next charge, no further charges are made. We confirm the ending in writing. We remind you by email at least three days before the first charge after the minimum period.
3.9 If a payment does not go through
If a charge does not go through, you receive an email with a payment link. We try to charge the amount again after three and after seven days, and then not again. If your bank needs you to confirm the payment, you get the link straight away. No reminder fee is charged. If a charge is disputed with the bank, no further charges are made until the matter is resolved. The doctor's medical responsibility is never affected by a missing payment — in an emergency, call 112 or contact 1177.
3.10 The doctor's appointment
The first appointment is by video. You identify yourself with Swedish BankID in the video call. We use a video service intended for healthcare, with encrypted transmission, and the appointment is not recorded. You need a phone or computer with a camera and microphone and a place where you can talk undisturbed. If you choose an in-person appointment, you meet the doctor in Gothenburg.
If the appointment cannot take place because of a technical fault on our side or in the video service, you get a new time at no cost. If the doctor considers that an in-person appointment is needed for a safe assessment, you can choose an in-person appointment for the surcharge of SEK 1,000, or end the programme and pay only the first month under 3.7.
If you cannot come, rebook or cancel by email as soon as you can. If you do not attend without letting us know, we offer a new time once at no extra cost. The second month is not charged until the first appointment has taken place.
If we cannot hold your first doctor's appointment — for example if the doctor is prevented and we cannot offer a new time that suits you — the agreement ends and you get back everything you have paid.
3.11 Medication and tests
Medication is not included in the programme price and is paid for separately at a pharmacy. Medication and prescriptions are always decided individually by a doctor following a medical assessment. If the doctor considers blood tests, a referral or other investigations necessary, these are at your own expense and are not included in the programme fee.
3.12 Price changes
The price does not change during the minimum period. After that we announce a price change by email at least 30 days before it takes effect, and you can end the programme before then.
3.13 Earlier purchases
If you bought Start 90 or a continuation period, the terms you accepted at the time of purchase apply (version 2026-09-29, in Swedish). Your paid periods and your information do not change.
3.14 Disputes
Swedish law applies. Contact us first at email. You can also take complaints about care to the patient advisory committee in your region or to IVO (the Health and Social Care Inspectorate). The National Board for Consumer Disputes (ARN) does not consider disputes about health care, so we cannot promise that ARN will take up a dispute about the programme. A dispute can be tried by a general court.
4. Patient pages
When the first month has been paid, you get access to your patient pages (Mina sidor). You log in with your email address and password, and on a new device also with a one-time code that we email to you. Keep your password to yourself. The patient pages contain health information and are shown only after login; read more in our privacy policy.
5. Medical disclaimer and responsibility
The preliminary check and other digital tools on the website are guidance only and do not constitute a medical diagnosis. Only the responsible doctor can determine whether prescription medication is appropriate, and the doctor may decline to prescribe medication if it is not considered medically justified. The treating doctor makes medical decisions independently.
ViSaeb Medical Group AB is responsible for the programme service. Medical responsibility for assessment, prescribing and treatment rests with the responsible licensed doctor. The information you receive before your first appointment identifies the healthcare provider responsible for your care. We are not liable for side effects arising from prescribed medication, except as required by mandatory law.
6. Complaints
Send complaints about the programme service to email. Complaints about care itself (assessment, prescribing or treatment) can be sent to the same address; you may also contact IVO or the patient advisory committee in your region.
7. Changes to these terms
We may change these terms and will notify active users by email at least 30 days in advance. Nothing changes to your disadvantage during the minimum period. Earlier versions remain available to read.